Terms of service
Last Updated: October 24, 2026
Overview
Welcome to Ordenva.
These Terms of Service (“Terms”) govern your access to and use of the Ordenva website, online store, products, features, and related services (collectively, the “Services”).
Throughout these Terms, “Ordenva,” “we,” “us,” and “our” refer to Ordenva.
By accessing our website, placing an order, creating an account, or otherwise using our Services, you agree to these Terms and our Privacy Policy.
If you do not agree to these Terms, you should not use our Services.
Nothing in these Terms is intended to exclude or limit any consumer rights that cannot lawfully be excluded or limited under applicable law.
1. Eligibility and Accounts
You must be legally capable of entering into a binding agreement in your jurisdiction to make purchases through our store.
If you create an account, you are responsible for providing accurate, current, and complete information and for keeping your login credentials secure.
You are responsible for activity conducted through your account unless the activity resulted from circumstances outside your reasonable control.
You may not transfer, sell, or assign your customer account to another person without our permission.
2. Products and Product Information
We make reasonable efforts to describe and display our products accurately.
However, colors and appearance may vary depending on your device, screen settings, lighting, photography, and other technical factors.
Product descriptions, specifications, availability, pricing, and other information may be updated from time to time.
We reserve the right to discontinue products, limit quantities, or restrict sales where reasonably necessary, subject to applicable law.
Nothing in this section limits your rights if a product is defective, damaged, incorrect, or materially different from its description.
3. Orders and Order Acceptance
When you submit an order, you are making an offer to purchase the selected products.
An order is not considered accepted until we confirm the order and successfully process the applicable payment.
We may reject or cancel an order where reasonably necessary, including in cases of suspected fraud, payment problems, pricing errors, product unavailability, incorrect information, or other legitimate business reasons.
If we cancel an order after payment has been successfully collected, we will issue an appropriate refund to the original payment method.
Please review your order carefully before submitting it.
4. Order Cancellations
You can cancel your order within 12 hours of placing it by emailing support@ordenva.com with your order number. We will refund the full amount to your original payment method.
After 12 hours your order may already be in processing, and we cannot guarantee that it can be canceled. Address changes follow the same 12-hour rule.
Damaged, defective, or incorrect items are handled under our Return and Refund Policy.
5. Prices, Taxes, and Payment
Prices displayed on our store are subject to change before an order is placed.
The price applicable to your purchase is the price shown at checkout when you submit your order, subject to correction of obvious errors as permitted by applicable law.
Shipping charges are shown at checkout before you pay. How import duties and customs fees are handled is described in our Shipping Policy.
Payments are processed by third-party payment providers, Stripe and PayPal.
By submitting payment information, you represent that you are authorized to use the selected payment method and that the information you provide is accurate.
Your use of a third-party payment service may also be subject to that provider’s terms and privacy practices.
6. Shipping and Delivery
We currently ship to addresses in the United States only. Orders ship from our fulfillment partner's warehouse in China.
Processing times, shipping options, delivery estimates, shipping rates, tracking, address changes, and delayed or lost packages are described in our Shipping Policy.
Delivery dates are estimates rather than guarantees. Delays may occur due to carriers, customs processing, severe weather, transportation disruptions, or other circumstances outside our reasonable control.
7. Returns and Refunds
We do not accept returns, exchanges, or refunds for change of mind.
If your order arrives damaged, defective, or incorrect, you may make a claim within 14 days of delivery as described in our Return and Refund Policy, which governs all returns and refunds.
Please do not send products back unless we ask you to.
8. Promotions and Discounts
From time to time, we may offer promotions, discount codes, sales, or special offers.
Additional terms may apply to a particular promotion.
If specific promotional terms conflict with these Terms, the promotional terms will apply to that promotion to the extent of the conflict.
Promotions may be changed, suspended, or ended where permitted by applicable law.
9. Intellectual Property
The content made available through our Services, including our brand name, logos, designs, graphics, photographs, text, product presentation, website layout, video, and other original content, may be protected by copyright, trademark, and other intellectual property laws.
Unless otherwise stated, you may use our website and its content only for personal, non-commercial purposes.
You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected content without the permission of the applicable rights holder, except where permitted by law.
Third-party trademarks, logos, and other intellectual property remain the property of their respective owners.
10. Reviews, Feedback, and Other Submissions
If you voluntarily submit a review, comment, suggestion, image, idea, or other feedback to us, you represent that you have the right to provide that material.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and share that material for reasonable business purposes, including operating, improving, and promoting our Services.
This license does not transfer ownership of your content to us.
You must not submit unlawful, defamatory, fraudulent, abusive, infringing, malicious, or misleading material.
We may remove content that violates these Terms or applicable law.
11. Prohibited Uses
You may not use our Services to:
Violate applicable laws or regulations.
Commit or facilitate fraud or other unlawful activity.
Infringe intellectual property, privacy, or other rights.
Submit malicious software, viruses, or harmful code.
Attempt to gain unauthorized access to our systems or another person’s account.
Interfere with the security or normal operation of our Services.
Collect personal information about others unlawfully.
Misrepresent your identity or impersonate another person or entity.
Use our Services in a way that intentionally harms Ordenva, our customers, our service providers, or other users.
We may restrict or terminate access where we reasonably believe these Terms have been materially violated.
12. Third-Party Services and Links
Our Services may rely on or contain links to third-party services, payment providers, social media platforms, logistics providers, analytics services, or other external websites.
We do not control third-party websites or services and are not responsible for their independent content, security, availability, or privacy practices.
Your use of third-party services may be governed by separate terms and policies provided by those third parties.
You should review those terms before using third-party services.
13. Privacy
Our collection, use, disclosure, and handling of personal information are described in our Privacy Policy.
By using our Services, you acknowledge that personal information may be processed by service providers that help us operate our store, process payments, fulfill orders, provide analytics, prevent fraud, deliver advertising, and perform other business functions.
Please review our Privacy Policy for additional information about your privacy rights and choices.
14. Errors and Corrections
From time to time, our website may contain typographical errors, inaccuracies, or omissions relating to product information, availability, pricing, promotions, shipping, or other content.
We may correct errors and update information when reasonably necessary.
If a material error affects an order you have already placed, we will handle the matter fairly and in accordance with applicable law, including providing a refund where required.
15. Availability of the Services
We may update, modify, suspend, or discontinue parts of the Services from time to time.
We do not guarantee that the website or every feature will always be available without interruption.
Temporary outages may occur because of maintenance, technical problems, security issues, third-party service interruptions, or events outside our reasonable control.
16. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.
We do not guarantee that our website will always operate without interruption, delay, security issues, or technical errors.
Nothing in these Terms excludes any statutory guarantee, warranty, consumer protection, or other right that cannot legally be excluded.
Product-related claims involving defects, damage, incorrect products, or other qualifying issues will be handled in accordance with our policies and applicable consumer protection laws.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Ordenva will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any liability imposed by mandatory consumer protection law.
Where liability may lawfully be limited, our liability relating to a particular purchase will generally not exceed the amount paid for the product or transaction giving rise to the claim.
18. Your Responsibility for Misuse
To the extent permitted by applicable law, you are responsible for losses or claims arising directly from your unlawful misuse of the Services, your material violation of these Terms, or your infringement of another person’s rights.
This section does not require you to compensate us for losses caused by our own unlawful conduct, negligence, or breach of applicable law.
19. Termination
You may stop using our Services at any time.
We may suspend or terminate access to an account or the Services where reasonably necessary because of fraud, illegal activity, security risks, material violations of these Terms, or misuse of the Services.
Termination does not affect rights or obligations that arose before termination, including payment obligations, refunds, intellectual property rights, privacy obligations, and other provisions that by their nature should continue.
20. Governing Law
These Terms are governed by the laws of Malaysia, without regard to conflict-of-laws principles.
However, if you are a consumer, this choice of law does not deprive you of any mandatory consumer protection rights that apply to you under the laws of your place of residence and that cannot legally be waived by contract.
Subject to any mandatory right you may have to bring a claim in another jurisdiction, disputes relating to these Terms or the Services may be brought before the courts of Malaysia.
21. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, separated from the remaining Terms.
The remaining provisions will continue in effect.
22. Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.
23. Assignment
You may not transfer your rights or obligations under these Terms without our prior written consent where such consent is legally permitted to be required.
We may transfer our rights or obligations in connection with a legitimate business reorganization, sale, merger, or transfer, subject to applicable law.
24. Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies expressly incorporated into them, constitute the agreement governing your use of our Services.
If a provision of another published policy specifically addresses a particular transaction or issue, that more specific policy may apply to that matter.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, technologies, or legal requirements.
When we make changes, we will update the “Last Updated” date shown above.
Where required by applicable law, we will provide additional notice of material changes.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
26. Contact Us
If you have questions about these Terms, please contact:
Ordenva
Email: support@ordenva.com