Shipping policy
Last updated: October 24, 2026
Where We Ship
We currently ship to addresses in the United States only. We do not ship to P.O. boxes or APO/FPO/DPO military addresses.
Where Orders Ship From
Orders ship from our fulfillment partner's warehouse in China.
Processing Time
Orders are processed within 1–2 business days. During peak periods, processing may take 3–4 business days, and delivery may take longer than the estimates below. Business days are Monday to Friday, excluding public holidays.
Shipping Options and Delivery Time
Delivery estimates below are counted from the day you place your order and include processing and shipping.
Standard Shipping
- Estimated delivery: 15–18 business days from order
- Cost: $9.99, free on orders of $99 or more
Express Shipping
- Estimated delivery: 7–12 business days from order
- Cost: $15.99
Free shipping on orders of $99 or more applies to Standard Shipping only. The shipping cost for your order is shown at checkout before you pay. Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs processing, severe weather, or other events outside our control.
Tracking
When your order ships, we will email you a tracking number. Tracking can take a few days to show updates after the carrier receives the package.
Order Cancellations
You can cancel your order within 12 hours of placing it by emailing support@ordenva.com with your order number. We will refund the full amount to your original payment method. After 12 hours your order may already be in processing, and we cannot guarantee that it can be canceled.
Address Changes
If you need to change your shipping address, email support@ordenva.com within 12 hours of placing your order. After that, we cannot guarantee that the address can be changed.
Incorrect or Incomplete Addresses
Please check your shipping address before you place your order. If a package is returned, lost, or delivered to the wrong place because the address provided was incorrect or incomplete, we cannot offer a refund or free replacement. We will help where we can.
Delayed or Lost Packages
If your tracking has not updated for 7 business days, email support@ordenva.com and we will investigate with the carrier.
If your package has not been delivered 30 business days after it shipped, we will treat it as lost and refund your order in full to your original payment method.
If your tracking shows the package as delivered but you cannot find it, check around your delivery location and with neighbors, then email us within 14 days of the delivery date shown in tracking. We will investigate with the carrier.
Duties and Import Fees
Import duties and customs fees for U.S. orders are included in our prices and shipping charges. You will not be asked to pay anything extra when your package is delivered.
Damaged, Defective, or Incorrect Items
See our Return and Refund Policy.