Privacy policy
Last Updated: October 24, 2026
Ordenva respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise use our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our store, we may collect the following categories of personal information.
Contact Information
This may include your name, email address, telephone number, billing address, and shipping address.
Order and Transaction Information
This may include products you view, add to your cart, purchase, return, or cancel, as well as order history, shipping information, transaction details, and related customer service records.
Payment Information
Payments are processed by our third-party payment providers, Stripe and PayPal. Payment information is processed by the applicable payment provider. We do not receive or store your complete payment card details.
Account Information
If customer accounts are available, we may collect information associated with your account, such as your login information, preferences, saved addresses, and order history.
Communications
We may collect information you provide when contacting us, including customer service requests, damage or defect claims, questions, complaints, and other communications.
Device and Usage Information
When you visit our website, we and our service providers may automatically collect information such as your IP address, browser type, device information, operating system, website activity, pages viewed, referring URLs, and interactions with our store.
Marketing and Advertising Information
We may collect information about your interactions with our advertisements, emails, social media content, products, website, and marketing campaigns.
How We Collect Personal Information
We collect personal information directly from you when you place an order, create an account, subscribe to marketing communications, contact us, or otherwise provide information to us.
We also collect certain information automatically through cookies, pixels, analytics technologies, and similar tools.
We may receive information from third parties that help us operate our business, including our ecommerce platform, payment processors, advertising platforms, analytics providers, fulfillment providers, shipping carriers, and marketing service providers.
How We Use Personal Information
We use personal information to:
- process and fulfill orders, payments, refunds, and cancellations;
- provide order confirmations, shipping updates, tracking information, and customer support;
- maintain and improve our website, products, services, and customer experience;
- detect and prevent fraud, abuse, security threats, and unauthorized transactions;
- analyze website traffic, store performance, customer interactions, and marketing effectiveness;
- personalize content, product recommendations, advertisements, and shopping experiences;
- send marketing communications where permitted by applicable law and according to your communication preferences; and
- comply with legal obligations, enforce our policies, resolve disputes, and protect our rights and the rights of others.
Cookies and Similar Technologies
We and our service providers use cookies, pixels, tags, software development kits, and similar technologies to operate our website, remember preferences, understand how visitors use our store, measure advertising performance, prevent fraud, and provide personalized content and advertising.
We use or may use advertising and analytics services provided by Meta, Google, and TikTok.
Depending on your location, you may be able to manage or reject certain cookies and tracking technologies through the privacy controls made available on our website.
Advertising and Targeted Marketing
We work with advertising, analytics, and social media partners, including Meta, Google, and TikTok, to measure advertising effectiveness, understand customer activity, and deliver advertising that may be more relevant to you.
These partners may receive information such as device identifiers, IP addresses, browser information, website activity, advertising interactions, and purchase-related events.
Under certain U.S. state privacy laws, some of these activities may be considered the "sale" or "sharing" of personal information or the use of personal information for targeted advertising, even when money is not exchanged.
Where applicable, you may opt out using the Your Privacy Choices or data-sharing opt-out feature available through our store.
Where required by applicable law, we honor recognized browser-based privacy signals such as Global Privacy Control.
Email Marketing
If you choose to subscribe to our marketing emails, we may use your email address and related engagement information to send you promotional messages, product announcements, offers, and other marketing communications.
You may unsubscribe at any time using the unsubscribe link included in our marketing emails.
Even if you unsubscribe from promotional emails, we may still send transactional or service-related communications about your orders, account, security, refunds, or other transactions.
We do not currently use SMS marketing. If our practices change, we will update this Privacy Policy.
Order Fulfillment and Shipping
To fulfill and deliver your orders, we provide necessary personal information to fulfillment and shipping service providers.
This information may include your name, shipping address, telephone number, email address, order details, and other information required to process and deliver your order.
These service providers may process your information only as necessary to provide fulfillment, shipping, logistics, customs, tracking, and related services.
Payment Providers
Payments are processed by Stripe and PayPal. These providers process payment and transaction information according to their own privacy policies and security practices.
We receive limited transaction information necessary to confirm payments, process orders, manage refunds, prevent fraud, and maintain transaction records.
Shopify
We use Shopify as our ecommerce platform.
When you visit our store, place an order, create an account, or otherwise interact with our services, Shopify may collect and process certain personal information to provide ecommerce functionality, checkout services, security, fraud prevention, analytics, personalization, advertising-related services, and other platform features.
Certain Shopify services may use information about your interactions with our store together with information from your interactions with Shopify and other merchants to provide enhanced services, including personalization, analytics, fraud prevention, and advertising-related features.
Information may be shared with Shopify and other service providers that may process information in countries other than the country in which you live.
For more information about Shopify's privacy practices, please review the Shopify Consumer Privacy Policy. You may also use the Shopify Privacy Portal to exercise certain privacy rights directly with Shopify.
How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our business, including to:
- Shopify and other ecommerce technology providers;
- our payment processors, Stripe and PayPal;
- order fulfillment providers, warehouses, logistics providers, and shipping carriers;
- advertising, analytics, and social media platforms, including Meta, Google, and TikTok;
- email marketing and communication service providers;
- IT, hosting, security, fraud prevention, and other technical service providers;
- professional advisers, regulators, government authorities, or law enforcement when required by law; and
- a buyer, successor, or other relevant party in connection with a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar business transaction.
We do not disclose personal information to third parties for them to use for unrelated purposes without an appropriate legal or business basis.
Your Privacy Rights and Choices
Depending on where you live, applicable law may give you certain rights regarding your personal information.
These rights may include the right to request access to personal information we maintain about you, request correction of inaccurate information, request deletion, obtain a copy of certain information, and opt out of certain uses of your personal information.
Residents of certain U.S. states may also have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.
Where available, you can exercise these choices using the Your Privacy Choices or data-sharing opt-out page available through our store. You may also contact us at support@ordenva.com to submit a privacy-related request.
We may need to verify your identity before completing certain requests.
We will not unlawfully discriminate against you for exercising your privacy rights.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
You should avoid sending sensitive information through insecure communication channels.
International Processing
Some of our service providers operate or process information in countries outside your state or country of residence. As a result, your personal information may be transferred to, stored in, or processed in other jurisdictions, subject to applicable legal protections.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us at support@ordenva.com so that we can review the request and take appropriate action.
Third-Party Websites and Services
Our website may contain links to third-party websites, services, social media platforms, or other online services. We are not responsible for the privacy, security, content, or practices of third parties. We encourage you to review their privacy policies before providing information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, legal requirements, or other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us at: